• Home Care focuses on non-medical support, such as personal care, companionship, and assistance with daily activities. It is typically provided by caregivers or certified nursing assistants (CNAs).
• Home Health Care involves skilled medical services provided by licensed professionals, such as nurses, physical therapists, or occupational therapists. This type of care is often prescribed by a doctor for medical conditions or post-hospital recovery.

Consider home care if your loved one:

• Needs assistance with daily tasks like bathing, dressing, or meal preparation.
• Prefers to stay at home but requires support to do so safely.
• Feels isolated and could benefit from companionship.
• Requires regular reminders to take medications or stay hydrated.
• Has mobility challenges that make household tasks difficult.
• Does not require skilled medical care but needs help maintaining their independence.

• Regular updates from the caregiver or agency through reports or phone calls.
• Scheduled check-ins with agency supervisors or care coordinators.
• Family meetings to review service plans and address any concerns.
• Many agencies provide digital portals or apps for real-time updates and communication.

• Caregivers are typically trained in basic first aid, CPR, and personal care tasks.
• Certified Nursing Assistants (CNAs) undergo state-approved training and certification.
• Caregivers may also receive specialized training in dementia care, fall prevention, and other specific needs.
• Agencies ensure staff are background-checked, insured, and receive ongoing education to maintain high standards of care.

• A safe and clean environment is necessary for effective care.
• Basic accessibility features, such as handrails or ramps, may be recommended for mobility-impaired clients.
• A comfortable area for the caregiver to work, including access to necessities like a restroom.
• Clear instructions on any specific household equipment or routines, such as medication organizers or mobility aids.

• Costs are typically based on the number of hours of care required and the type of services provided.
• Additional fees may apply for specialized services (e.g., dementia care) or extended hours.
• It is not uncommon for agencies to have an increased fee for shifts that are less than their minimum shift requirement (example: an increased rate per hour for a visit that is less than 4 hours in length).
• Rates can vary depending on the agency, location, and the caregiver’s qualifications.
• Some services may be covered by long-term care insurance or veteran benefits.

• Initial consultation with the client and family to assess needs, preferences, and goals.
• A home visit to evaluate the environment and ensure safety measures.
• Development of a tailored service plan outlining tasks, schedules, and specific instructions.
• Regular reviews and updates to the plan as the client’s needs change.

• Services can often be arranged within 24 to 72 hours, depending on the agency’s availability and the complexity of the care required.
• Emergency or expedited services may be available in urgent situations.

• Schedules can be customized to meet the client’s needs, ranging from a few hours a day to 24/7 care.
• Many agencies offer the flexibility to adjust hours or services as required.
• Temporary or short-term care can also be arranged for specific situations.

• Agencies typically have backup caregivers ready to step in if the primary caregiver is unavailable.
• Clients are informed in advance, and efforts are made to match the replacement caregiver’s skills and personality with the client’s needs.

• Caregivers are trained in infection control, fall prevention, and emergency response.
• Agencies perform thorough background checks and monitor staff performance.
• Service plans include safety protocols for both the caregiver and the client, such as using proper lifting techniques and ensuring a hazard-free environment.

• Agencies match caregivers to clients based on personality, preferences, and specific needs.
• Clients and families can provide feedback to request a change in caregiver if necessary.
• Initial introductions or trial periods may be offered to assess compatibility.

• Yes, service plans are reviewed regularly and updated based on the client’s evolving needs.
• Families can request changes to the schedule or services at any time.
• Agencies are typically flexible in accommodating new requirements.

• Additional fees may apply for specialized services, supplies, or extended hours.
• Mileage or transportation costs for errands or appointments may be extra.
• Agencies provide clear cost breakdowns during the initial consultation to avoid surprises.

• Contact a home care agency to schedule an initial consultation.
• Discuss your loved one’s needs, preferences, and goals with a care coordinator.
• Arrange for an in-home assessment to develop a personalized care plan.
• Review and sign the service agreement to begin care.

• Communicate directly with the caregiver or agency supervisor to address concerns.
• Many agencies offer dedicated family liaisons or support lines for feedback.
• Service plans can be modified as needed to ensure the client’s comfort and satisfaction.

• Many long-term care insurance policies cover home care services, but coverage varies.
• Review your policy to confirm eligibility and reimbursement requirements.
• Agencies can often assist with providing documentation and billing invoices to facilitate insurance claims, however there may be an additional charge to have an agency staff member complete insurance company forms.